Mention your issue in detail with a screenshots of the error message and/or Settings > About Phone alongwith your model number, unlocked/carrier, stock/custom/rooted ROM etc. Promotions, giveaways, affiliates, piracy, blog spams, offtopic, buying or selling used gadgets are strictly not allowed. Post in English only so that everyone can understand. RULE 2 : All posts should be in English and related to Moto G. Failure to abide is likely grounds for warning/ban. If you find anyone violating the reddiquette, report the post/comment/user. Read and follow the Reddiquette and the important links mentioned above before posting anything. u/MotoAgents - Verified Motorola Employee (Customer Care) This subreddit is a friendly community that is dedicated towards assistance, discussion and troubleshooting for Moto G series. We are not officially associated with Lenovo or Motorola.